every freekin day for three days and she NEVER returned my phone call. Needless to say now I'm really pissed.
But not as pissed as I was when the letter from her came on the fourth day, saying” they would encourage me to get involved in the processing of this claim”. Charges due $4,577.00 for the medical equipment; claims to date have been denied.
The denials were NOT from MY INSURANCE COMPANY! * insert screams and foul language of your choice here*
So I'm left pondering these things.
What if I was an elderly person or otherwise a vulnerable person, not familiar with my benefits? Is it possible that the letter I received could have been construed as a bill? I think it’s possible. I’m wondering how many people would have just sent the money in thinking it was due!
This company employs a staff of people to file insurance claims and secure payment. In today's economy there are tons of people who would love to have a job and would actually work- do the job they’re paid to do. What burns my ass is that not one person including the insurance collection specialist called the insurance company listed on the authorization form; does that make sense to you?
I called my insurance company and they didn't have a record of one single claim or call from them requesting payment or asking for assistance on how to properly file a claim. They are participating providers (duh!) and the authorization form has the name of the insurance company written on the letterhead. And the $4, 577.00, never gonna happen, they are contractually obligated to take a reduced amount.
I arranged for my insurance company to call Ramona, they left her a voice mail too, I’m not holding my breath if she'll call them back.