Here's the story...
Back in October, I ordered compression stockings for my mothers "kankles." Kankles for those of you who are not familiar with the term are-very swollen ankles
The order was two items one pair of compression knee highs and a single toe-less compression anklet .
Two weeks later I received 1/2 of the order, the anklet, but the knee highs were on back order so began the wait.
The other day I called and inquired as to where the other half of my order was, he checked, apologized for the six week delay and said they'd be mailed to me by the end of the week.
Well needless to say I had to call back today......
Now here's how I imagine my conversation with customer service should have gone in a perfect world!
Me, "h i my name is Jen my order number is blah blah blah I was wondering if you can assist me with my order?"
Worker lady, " sure what can I help you with?"
Me, " I called last week and was told that the item that I order that was on back order would be on it's way soon. I'm afraid there was a problem with the order."
Worker Lady, " What was the problem?"
Me, " My order was for two things, you sent me the same thing twice, and the other thing I never got at all."
Worker Lady, " Now that won't do will it! Let's fix that. I see they did send you a duplicate by mistake. Now we'll get you your correct order as soon as possible along with an envelope to return the other item for return. Sorry for the mix up and the delay.
Me, " Thanks so much, I appreciate it.
Worker Lady. " Can I help you with anything else?"
Me, " No thanks for you help"
Then we hang up.....
This is the part where I've already waited six weeks for a back order then they sent me a duplicate item. Then to add insult they try to blame it on me! So this is how the conversation really went!
Me, "hi my name is Jen my order number is blah blah blah I was wondering if you can assist me with my order?"
Worker lady, " order number?"
Me, " I called last week and was told that a back ordered item would be on it's way soon. I'm afraid there was a problem with that order."
Worker Lady with a sigh, " Whhhat was the problem?"
Me, " My order was for two things, you sent me the same thing (anklet) twice , and I never got the knee socks."
Snotty Worker Lady, "When you called last week and we spoke you asked that it be sent so we did."
Me, " I'm sorry you must be mistaken because I know we've never spoken, in fact last week when I called I spoke to a man.
Snotty Worker Lady, " Uhh...what I meant was...according to the notes I'm looking at, when you called and spoke to the man (said dripping with sarcasm at this point) it says that you requested that the item be sent.
Me pissed off, " Since you were not a party to that conversation, I inquired about the status of my order that I've been waiting six weeks for. Why would I want you to send me an item I already have, that makes no sense at all!"
Snotty Worker Lady, You requested the we.....
Me pissed off, "Can you just please send me the knee socks to complete my order?" "That's what I wanted last time that's what I want now."
Very Snotty Worker Lady, " With a return envelope to return that duplicate item."
Then she hung up on me!
Am I the only one who deals with this?